Forex Brokers with the best customer service
Investors may quickly get a sense of the relative merits of different brokers by comparing their costs, the types of assets they offer, the accessibility of their trading platforms, and the convenience of their various deposit and withdrawal options.
These are all crucial factors to think about, but it’s also important to select forex brokers with excellent customer service. In practise, customer service is equally crucial, if not more so, than these other factors. Khwezi gets a very high score on all these factors.
When trading, problems can arise, and you need to be able to get in touch with customer service as soon as possible. A reliable broker will provide you with multiple ways to get in touch with them.
Also, they need to be available whenever you have questions or concerns; many assets remain active even on weekends, so you can’t afford to be waiting around for a response. A more positive trading experience can be had when dealing with a broker who is quick to respond to any questions or concerns.
How to compare customer service from a Forex broker
Operational hours
A few brokers may only be available during the week, while others may be available 24/7. Clients trading assets and markets that are open on the weekends, like cryptocurrencies, benefit greatly from 24/7 service because they can swiftly resolve any concerns that could result in financial loss. But this isn’t the last word either.
Round-the-clock customer service may not be worth much if all the assets you trade (forex, equities, ETFs) are closed on weekends.
Customer service experience
The best Forex brokers will employ support staff members who are experts in their field. If your customer support team is well-versed with the company’s inner workings, the financial markets, and the services on offer, they should be able to help you out whenever you run into any issues.
Multilingual support
The amount of languages offered should also be considered, especially if you have a global clientele. The broker must be able to effectively assist customers in all of the places in which they do business.
If you want to make things easier and less frustrating for yourself, you shouldn’t have to worry about understanding what’s being said.
Available contact methods
The finest brokers in terms of customer service will give you multiple ways to get in touch with them.
There needs to be a balance between passive and interactive approaches. People who are already pressed for time at work can react to customer care communications at their convenience via non-intrusive channels including email, text, and online contact forms.
It’s also helpful to have the option of real-time communication like phone calls and online chats. As information and data can be gained from live chats, this is especially helpful when the issue is not clearly stated, allowing customer care to more easily resolve the issue.
Forex brokers with the best customer service
1. Khwezi Trade
Khwezi Trade, founded in 2013, is a South African broker authorised by the Financial Sector Conduct Authority (FSCA) as an FSP and ODP that offers low deposit ZAR accounts and fast trade execution.
When compared to competing brokers, Khwezi Trade’s customer service is second to none, offering South African traders with friendly, professional and multilingual support.
From Monday through Friday, 7 a.m. to 6 p.m., Khwezi Trade offers email, phone, and call-back services for its customers. Apart from offering a live chat option, questions are also handled via email. Five official languages are supported (that’s English, Afrikaans, Zulu, Sotho, and Xhosa) should you need any assistance.
Khwezi Trade provides exceptional service to its customers by promptly responding to their inquiries and providing them with a highly customised trading experience.
With a minimum deposit of 500 ZAR and spreads starting at 0.7 pips on the EUR/USD, beginners can open a commission-free ZAR account with Khwezi Trade.
There is a low minimum deposit of 50 USD required for its USD account, and spreads on the EUR/USD go as low as 0.1 pips with no commissions. Both new and seasoned traders can benefit from the assistance of a dedicated account manager, no matter which type of account they choose.
In sum, Khwezi Trade is a good option for South African traders searching for an MT5 broker because of its inexpensive trading expenses, personalised customer service, and ZAR trading accounts.
2. AvaTrade
When compared to other brokers, AvaTrade’s customer support stands out as particularly helpful.
Help is available around the clock for bitcoin and CFD trading. There is a local South African phone number, as well as international and multilingual email and chat support.
For good reason, AvaTrade is considered among the world’s top brokers. It provides numerous trading venues, such as the acclaimed AvaTradeGO mobile trading software.
Trading Central is only one of many powerful trading tools available, and the site’s analytical and educational resources are among the best in the industry.
As a broker, AvaTrade’s fees aren’t the lowest available, but most traders will find them to be within a reasonable range.
3. Pepperstone
Pepperstone, an Australian broker that debuted in 2010, is widely recognised for its competitive trading fees and wide selection of supported platforms.
Although not the most comprehensive, Pepperstone’s education section is nonetheless a decent place to start for novice traders thanks to its professionalism and organisation.
If you have any issues about your account or trading, you can contact Pepperstone’s award-winning customer care team at any time.
Pepperstone is a trustworthy Forex broker due to their extensive list of accolades, international clientele, and regulation by some of the world’s most stringent authorities (among them the Financial Conduct Authority and the Australian Securities and Investments Commission).
4. Forex.com
Forex.com was established in 2001 and is a well-regulated broker with minimal fees and high minimum deposits, making it ideal for both novice and seasoned traders.
Customer service is available via phone, email, and live chat around the clock (from 10 a.m. to 5 p.m. Eastern Time, Sunday through Friday) like with most brokers.
Although English is the default language for customer service, support in Arabic, Ukrainian, Polish, Russian, and Chinese is also accessible. The Forex.com staff encourages participation on social media, so you can connect with them there as well (through Facebook and Twitter).
5. IG Group
Founded in 1974 and regulated by the FSCA since 2021, IG is known for its extensive list of satisfied customers, inexpensive trading costs, and wide variety of trading instruments. The IG help desk staff is professional, quick to reply, and available anytime.
From 8 a.m. Saturday to 10 p.m. Friday, customers can reach help by phone, email, Twitter, and live chat.
Beginner traders who have questions regarding the platforms, analysis, or trading ideas may find the peer support platform to be a perfect extra resource, as it provides assistance from both other traders and IG personnel in a forum discussion.
6. eToro
eToro is still widely recognised as the best social trading platform available. Copy trading and eToro’s social network are at the centre of the user-friendly trading platform. Beginners who lack experience trading may prefer these functions.
eToro’s multilingual customer service team is available around the clock, seven days a week. Tickets have been utilised for all customer service inquiries since 2017. Warning: there is no live chat or phone assistance, and the wait times for answers can be up to 14 days.
Customers that invest more than $5,000, however, will have access to a personal Customer Success Agent.
7. FXCM
High-volume traders that value having access to a diverse selection of trading platforms and a substantial toolkit for advanced trading may be interested in FXCM.
Trading Platforms Offered by FXCM Include: MT4, NinjaTrader, Numerous Advanced Specialty Platforms, and Trading Station, FXCM’s Own Award-Winning Proprietary Platform. In addition to this, it provides a multitude of trading tools, such as a variety of API trading tools, TradingView, Zulutrade, and a whole host of FXCM apps.
Support is offered around the clock through a variety of channels, including live chat, phone, email, and walk-ins.
Support is offered in a total of 19 different languages, and residents of 42 different countries are eligible to receive free phone support from FXCM. In addition to this, the customer care is knowledgeable, and they offer supplementary reading material when it is applicable.
Final Thoughts
Finding the brokers with the finest customer service is one way to make the overall experience of trading much more enjoyable.
It is essential to have a support team readily available at all times, regardless of the severity of the problems that you may experience, even if they are quite minor.
The finest brokers have a supportive team that is knowledgeable about all aspects of the brokerage and is available to assist you around the clock.
Because of this, the support personnel should always be courteous and helpful to their customers, as this results in a far more positive trading experience. When you are having problems that could end up costing you money, the last thing you want to do is have to deal with unhelpful support employees.
More Resources:
Understanding Forex Trading Sessions
